Answer: Although all the customer statements look the same when printed, the Statement Type controls under what circumstances a Customer Record will have a customer statement print for them. Sometimes it's desirable for a customer always to have their statement print, even if they have no balance, or maybe a customer is to never have a customer statement print for them. In either case, Solid Route Accounting™ can accommodate any situation.
To control a customer's Statement Type:
- In Solid Business Central™, navigate to [Datafile / Customer / View] and display the desired Customer Record.
- Use [F2 – Edit] to make changes to this record, and in the lower right corner, locate the 'Statements' area.
- In the 'Stat' field, for Statements, enter in one of the following letters:
- N - 'No, unless a Balance' (default). Only print customer statements if the customer has an outstanding balance.
- Y - 'Yes, always'. Always print a statement for this customer, even if their balance is at zero.
- E - 'Exception'. Never print a statement for this customer, even if they have a balance.
- Save any changes with [CTRL+END] and repeat for any additional Customer Records. These settings can be overridden when printing customer statements for [All] customers, as further instructed in Solid Know How™ Article #238 How to Print Customer Statements.