Solid Support Services™
At Solid, we realize that software alone isn't enough to meet your business needs. So our client services team is committed to providing the support you need to ensure solid, professional results.
Remote Online Support
Employing secure HTTPS connection services and only with your explicit permission, we are as good as in your office via the Internet. We use remote PC connection software to connect to your computer. Remote support speeds time to repair and brings easy success to client problems.
Click on the Online Help button on the right to contact us.
Telephone and Email Support
Support is also available via email and telephone. We endeavour to respond within 4 hours, yet the majority of calls are handled immediately. Approximately 95% of all support calls are handled immediately, while the remainder is dealt with within the 4 hours.
Support is provided weekdays from 8:30 am to 4:30 pm local Saskatchewan time with extended emergency support available 7:00 am to 10:00 pm local Saskatchewan time evenings, weekends and holidays.
Call us toll-free at (888) 667-3769 in North America or Internationally on (639) 631-2025.
Click here to email Solid Client Services.
Solid Know How™ Knowledge Base
Solid Know How™ is a searchable, online knowledge base with over 300 articles. This easy-to-use knowledge base gives you access to information regarding all Solid products with a simple click of the mouse. Articles include solutions to common support inquiries, frequently asked technical questions, and tips to help you use your Solid system faster and more efficiently.
Click here to access the Solid Know How™ Knowledge Base.
Equipment Support
Solid is proud to represent products from reliable manufacturers. All warranties are provided and supported by the product's respective manufacturer.
In the unlikely event you should receive equipment that does not work, aka dead on arrival (DOA), please get in touch with a Solid Product Specialist. They will assist you in getting a replacement. Please note that there is a time limit for reporting DOA products; please see our Warranty Information for details.
Should equipment fail after the DOA period and within the manufacturer's warranty period or require repairs after the warranty has expired, please contact the manufacturer directly. Manufacturer contact information is available on our Warranty Information page.