Warranty Details
Software Warranty
Where a problem occurs that provides for data corruption, prevents operation, or provides for an untenable situation, and these occur on approved equipment that is in good condition, then upgrades are provided. Upgrades are automatically made available as both a hosted and downloadable product.
Hardware Warranty
Solid is proud to represent products from reliable manufacturers. Each product and manufacturer has been selected based on providing quality products which they stand behind.
All warranties are provided and supported by the product's respective manufacturer. As warranties vary, please consult your product documentation and our store description for details. In general, all items are guaranteed under warranty to perform as described.
Use the information below to initiate your warranty service:
| Manufacturer | DOA Period * | Manufacturer's Warranty Terms | Warranty Service |
|---|---|---|---|
| Datamax-O'Neil Portable Printers | 30 days | All printers, including print head, 1-year warranty |
sps.honeywell.com (800) 782-4263 |
| Honeywell Productivity Solutions and Services | 30 days | Mobile Computers: 1-year standard warranty |
sps.honeywell.com (800) 782-4263 |
| Janam Technologies, LLC | 30 days |
1 year All Janam XG3, XM2-RFID, XM5, XM70 and XT1 series mobile |
www.janam.com (866) 915-5311 |
| Zebra | 30 days | Mobile Computers: 1-year standard warranty Mobile Printers: 1-year standard warranty |
www.Zebra.com (800) 653-5350 (877) 275-9327 |
* DOA Period is from the Solid-Innovation.com Invoice date unless otherwise specified.