Article #308 Solid Sales Pro™ Synchronization with the Cloud

Overview

Solid Route Accounting™ is made up of 3 parts:

1. Solid Fusion™ is the link between the accounting system (e.g. QuickBooks®, SYSPRO, etc.).
2. SolidRouteAccounting.com the web management interface to configure and control your overall system.
3. Solid Sales Pro™ the mobile application installed on your Android or iOS mobile computer.

There are two different sets of synchronizations that happen in Solid Route Accounting™:

1. The first is between the ERP system and SolidRouteAccounting.com; Solid Fusion™ does this.
2. The second is between Solid Sales Pro™ on the mobile and SolidRouteAccounting.com; this is done by Solid Sales Pro™.

This Solid Know How™ article describes the latter synchronization process.

Solid Sales Pro™ synchronization

When a network connection is available, whether Wi-Fi or cellular data network, Solid Sales Pro™ synchronizes transactions and data with the cloud (SolidRouteAccounting.com) in one of two manners:

1. A complete sync means it will first upload any transactions that have not yet been synced to the server. Then it will download the latest customer, product, quantities, pricing and tax data.
2. An upload only happens after each transaction is saved and will only upload transactions not yet been synced to the server.

If no network connection is available, Solid Sales Pro™ will continue working with the current data.

A complete sync happens in the following cases:

1. On Solid Sales Pro™ application start-up
2. At the start of the day and before Solid Sales Pro™ login, if mobile login is enabled
3. After the Day/Trip End processing
4. After Solid Sales Pro™ logout, if mobile login is enabled
5. On-demand by tapping [Settings / Sync Now]

To ensure that mobiles do synchronize every so often, the system defines a maximum number of days that a mobile can operate without synchronizing. This is specified on the Settings page on SolidRouteAccounting.com and can be any value between 1 and 20 days (the default is 10).

Sync Methods:

Solid Route Accounting™ has two different sync methods:

1. Automatic: with this sync method, Solid Sales Pro™ will perform a full sync (upload and download) on application start-up. Also, it will upload transactions after saving and printing them.
2. On Demand: with this sync method, Solid Sales Pro™ will only sync when taping on [Settings / Sync Now].

You can select the sync method at two locations on SolidRouteAccounting.com:

1. On a company level on the Settings page, which will apply to all mobiles.
2. On a per mobile basis on the Mobiles screen where you can select one of 3 options:
   1. Use Company setting (default)
   2. Automatic
   3. On-demand

FAQ:

Question: Does the mobile need to be online (Wi-Fi or cellular data) to work?

No, once the mobile has synchronized, it does not need to be online for Solid Sales Pro™ to work. The only time it requires an Internet connection is during the synchronization process with the server.