Description: When entering an area of Solid Business Central™ that uses records, or when trying to print a report, a warning box appears with the message, "Indexes damaged… have other users shut down, then reindex!" The message quickly disappears, but it shows again every time the same area is accessed.
Resolution: Indexes are temporary record files created from the actual record databases that Solid Business Central™ uses when running, to preserve the integrity of the databases they represent. If a system interruption occurs while using Solid Business Central™, such as a program freeze-up or power failure, there is a chance that these indexes can become damaged and will need to be recreated from the actual databases they represent. To perform this repair, in Solid Business Central™, navigate to [System / Reindex / All], and answer 'Yes' to the question, 'Proceed with Reindex', to run the procedure. When you return to Solid Business Central™, try accessing that area of the program again to confirm that the repair was successful. If the message continues to display, please contact a Solid Innovation Customer Service Representative who will be able to further assist you.
Prevention: The Reindex procedure listed above is designed to ensure the integrity of the business data. If any workstation experiences a power failure, the program freezes, or any other issue causes Solid Business Central™ to be closed without exiting the program, the first step before resuming operations should be to run a [System / Reindex / All] to rebuild the indexes.