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Solid Know How™ Articles

Solid Know How™ Articles

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Answer: Although the Mobile Unit Records stays the same within Solid Route Accounting, the handheld computers that connect to them can change over time as new handheld computers are purchased, or spare handheld computers are brought back into service. This…
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Answer: The answer to this question requires a bit of clarification on as to what ‘Removed’ means. The ideal solution to this problem is if the transaction has not yet been fully populated, simply change the ‘Item Code’ of the…
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Answer: Solid Route Accounting – Enterprise Edition offers many ways in which discounts can be applied. Departmental Discounts allows a percent to be discounted off the wholesale price of all items belonging to that department. Customer Records then need to…
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Answer: The information contained in the Solid Route Accounting business system is one of a company’s most valuable assets. Transactions, customer accounts, amounts owing, and all other kinds of information is irreplaceable if lost, so it only makes sense to…
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Answer: This situation will arise when looking a Customer Statement or Ageing Report that has been backdated to a previous month, or previous time period in general. When a Customer Statement or Ageing Report is backdated, all transactions more recent…
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Answer: Solid Route Accounting for QuickBooks is manually configured to look at a single specific line inside the Customer Records within the QuickBooks company file for the street address. If this line contains no information, then no address will be…
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Answer: By default, Solid Business Central is installed with ‘Standard Taxes’, which are typically set as a Federal Tax and a State Tax. The system can also be configured however to manage as many taxes as necessary by switching over…
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Description: When opening Solid Business Central at the start of a new month, after answering ‘Y-Yes’ to confirm that the date displayed is today’s date, the system reports, “System shutting down … please correct system date!.” Following this, another message…
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Description: When entering Solid Business Central at the start of a new month, after answering ‘Y-Yes’ to confirm the date, the program reports ‘Access denied’ and then shuts down. Resolution: The reason for this date verification is so that it…
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Answer: Ensuring that the route sales people are able to get the most out of their handheld computers includes making sure they have enough power to make it through the work day. This of course means that the Janam handheld…

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