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Solid Know How™ Articles

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Description: When logging into Solid Sales Pro, after tapping on [Yes] to confirm today’s date on the '0002 Date Setup' screen, the warning, “Invalid System Date. Contact your System Administrator,” displays. This message is caused by one of three things.…
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Answer: When manually adding inventory items to a transaction within Solid Sales Pro, such as on the '1131 Add Items' screen when making an invoice, the inventory list can be switched from being sorted by Part Code or Description by…
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Answer: Usually, when a record is deleted within a business system, it should be considered to be gone forever. For this reason it’s very important only to delete records that are positively no longer needed. However, there is a way…
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Answer: Although there are many needs that customers face, Solid Route Accounting business systems can meet those needs within their three main customer types. These customer types are Independent customers, Head Office customers, and Branch Office customers. Within these three…

Article #76 How to Delete Customer Records.

Published in Enterprise Edition
Tuesday, 13 October 2015 16:46
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Answer: Customer record in Solid Route Accounting business systems track every invoice, item return, and payment of every customer a business deals with. There does come a time however when it may be necessary to remove a customer record due…
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Answer: As credit invoices are made from both Solid Sales Pro and the main software component, the totals of those invoices will be reflected on the customer’s account balance. As customer statements are mailed out and payments are received, it…
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Description: When entering an area of Solid Business Central that uses records, or when trying to print a report, a purple warning box appears with the message, “Indexes damaged… have other users shut down, then reindex!” The message quickly disappears,…
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Answer: Solid Route Accounting – Enterprise Edition uses Adjustment Cost Centers to track inventory quantities of items that are damaged and expired returns, and also all inventory differences when performing inventory counts. What makes this cost center unique among fixed…
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Answer: Damaged and expired inventory is unfortunately part of all distribution businesses. By monitoring returns from individual routes though, it may be possible to find areas where inventory returns can be drastically reduced, leaving more inventory at the customer sites,…
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Description: When attempting to sync by using a Wi-Fi wireless connection, the message shows, “Before running Modem HotSync, select the Service to dial into. The Service includes the phone number and other information required by the host service. Tap “Select…

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