To search by article number, enter #123

Solid Know How™ Articles

Solid Know How™ Articles

Welcome to our Solid Know How™ knowledge base. To find what you're after, use the search box above or choose a category to view listed articles.

 
Rate this item
(0 votes)
The Solid Technical Support team is often being approached with reports of mobile handheld devices periodically shutting down, rebooting themselves and on rare occasions losing data from the device. We have learned that although we would like to think that…
Rate this item
(0 votes)
Answer: Accurate and on time customer statements and accounts receivable reporting is crucial for any business to recuperate outstanding customer balances. Solid Route Accounting – Enterprise Edition assists with this by allowing our clients to print up to date accounts…
Rate this item
(0 votes)
Answer: The following describes how to perform a hard reset on a Symbol SPT 1800 / 1700 series of handheld computer. This process will erase all the information contained on the handheld computer and reset its memory to the factory…
Rate this item
(0 votes)
Answer: The following describes how to perform a hard reset on a Janam XP30 series of handheld computer. This process will erase all the information contained on the handheld computer and reset its memory to the factory settings. This can…
Rate this item
(0 votes)
Answer: On very rare occasion, the barcode scanner of the Janam XP series of handheld computers becomes unresponsive. When trying to scan a barcode, the light will come on above the "Janam" name, however the barcode illuminator light won’t light…
Rate this item
(0 votes)
Answer: Handwriting recognition has come a long way since first becoming main stream just a few years ago. Back then, not all letters could be written naturally and be recognized by the computers because of similarities, such as comparing an…
Rate this item
(0 votes)
Answer: The only thing more important than amassing sales and purchase data is being able to access it whenever it’s needed. Although Solid Business Central allows data to be accessed in many places, one of the most efficient ways to…
Rate this item
(0 votes)
Answer: Not all customers created within a company’s Customer Records are necessarily visited by all route sales people, or visited at all for that matter. Prime examples of this are Head Office or MultiVendor Customer Records that are not only…
Rate this item
(0 votes)
Answer: There’s no question that handheld computers make short work of tedious tasks, however as time progresses, the batteries within them start to get tired, and after months of dutiful use, they need to be replaced. The task now is…
Rate this item
(0 votes)
Answer: Although the Mobile Unit Records stays the same within Solid Route Accounting, the handheld computers that connect to them can change over time as new handheld computers are purchased, or spare handheld computers are brought back into service. This…

Subscribe