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Solid Know How™ Articles

Solid Know How™ Articles

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Answer: All invoices and orders created in Solid Sales Pro are set to ‘Payment: Charge’ by default. This is not a customer record controlled feature but rather a default, non-changeable setting of Solid Sales Pro. If there is a concern…
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Answer: syncing a handheld computer from an external Wi-Fi wireless hotspot is the most convenient method for route sales people to sync their handheld computers when away from the main warehouse. There can be many factors involved though when an…
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Answer: Although there are probably other barcode formats that Solid Route Accounting business systems are compatible with, the only one that is recommended and approved at this time is the UPC-A 12 digit barcode format. All other barcode formats can…
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Answer: The actual part of the barcode itself that’s read by the barcode scanner is the image that’s comprised of a series of lines (or squares in the case of 2D barcodes). The numbers beneath the barcode image is strictly…
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Answer: Companies that sell product without existing barcodes can absolutely create their own. Because Solid Route Accounting business systems do not verify entered barcodes against any global or regional database, the only restriction is to ensure that every barcode entered…
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Answer: In all versions of Solid Route Accounting business systems, the ability to use Barcodes is always “turned on”. That said though, whether they’re used or not is up to the business owner. While viewing an inventory record, if a…
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Description: When syncing the handheld computer to Solid Route Accounting, the screen of the handheld computer will display, “Connecting with the desktop,” and after a while, the warning shows, “The Connection Between Your Handheld Computer and the Desktop Could Not…
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This article is for handheld computers that are having trouble with syncing through an external Wi-Fi internet connection that they have reliably synced from in the past. If this message is showing for an Internal Wi-Fi Sync connection, please read…
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Answer: Assigning handheld computers to route sales people by way of their Mobile Unit Record is a great way to ensure their responsible for their own hardware, inventory, and sales. By giving them unique passwords, it further ensures that only…
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This article is for handheld computers that are having trouble with syncing through a Internal or External Wi-Fi internet connection that they have reliably synced from in the past. If you want to set up a new Internal or External…

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