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Article #218 How to Initialize a Windows Mobile OS Handheld Computer to an Existing Mobile Unit Record

Answer: Although the Mobile Unit Records stays the same within Solid Route Accounting, the handheld computers that connect to them can change over time as new handheld computers are purchased, or spare handheld computers are brought back into service. This guide is for handheld computers that do not have Solid Sales Pro installed on them. This is also specifically designed for handheld computers with a Windows Mobile Operating System (O/S), such as the product approved Janam XM series, HP iPAQ 211, or the Opticon H19A (results are not guaranteed for non-approved handheld computers).

  1. On the handheld computer with the Windows Mobile Operating System, here forward referred to as the “Windows Handheld”, if starting right from fresh, the Windows Handheld will display some start up screens, which may include a ‘Digitizer’ hit detection sequence if it has a touch sensitive screen. Tap directly in the center of the targets as they appear on the screen to set the hit detection accuracy. Work through any additional initial setup screens to eventually arrive at the main ‘Windows’ screen.
  2. Ensure that Solid MultiConnect is closed on the office PC at this time. Connect the Windows Handheld to the office PC using the USB Sync Cable. After a short while, Windows Mobile Device Center should open and show this handheld computer as ‘Connected’.
  3. If not already installed, it may be necessary to click on ‘Set up your device’. On the ‘Set Up Windows Mobile Partnership’ screen, ensure nothing is checked to ensure faster syncs, and use [Next] to continue. A device name can then be set if desired, and use [Set Up] to complete the wizard.
  4. Optional: If this Windows Handheld will eventually sync by using a Wi-Fi Wireless Connection, please follow the instructions in Solid Know How Article #187 Windows Mobile OS Wi-Fi Internal and External Wireless Sync Setup Guide before continuing on with this guide
  5. The Windows Handheld is now ready to be Initialized to the Mobile Unit Record. Follow the steps below for the Solid Route Accounting business system being used to continue on with this setup:

Enterprise Edition Users:

To set a Mobile Unit Record to be Initialized:

  1. In Solid Business Central navigate to [Datafile / Cost Center / Mobile] and use the [Page Up] and [Page Down] keys to display the desired mobile unit record.
  2. While viewing this record, use the [F3 – Initial] key to change the ‘Re-Init’ field, which is sixth option down from the top left of the screen, from N-No to ‘Y-Yes’. The Windows Handheld is now ready to be synced.
  3. Now ensure the Windows Handheld is connected to the office PC and on that PC open Solid MultiConnect. Once the Windows Handheld connects to Solid MultiConnect, it will recognize that the handheld being connected does not yet have Solid Sales Pro installed on it. Answer [Yes] to this prompt to install Solid Sales Pro onto the Windows Handheld.
  4. Once Solid Sales Pro starts installing, the Windows Handheld will prompt to install needed software components. On each instance, ensure that ‘Device’ is selected, and use the [Install] button along the bottom of the screen to continue.
  5. After about three such component installations, the Solid MultiConnect Client on the Windows Handheld will start automatically and connect to Solid MultiConnect on the office PC. Once the connection is established, Solid MultiConnect will ask to ‘Choose Mobile Number’. Select the Mobile Unit Record’s number from this list and use the [OK] button to continue. Once the sync has completed successfully, the Mobile Unit’s handheld computer is now ready to make sales once again.

for QuickBooks,
Microsoft Dynamics GP Edition,
Dynamic 3i Edition,
FACTS Edition,
Eyewear Genetics Edition,
Integration Edition Users:

To set a Mobile Unit Record to be Initialized:

  1. In Solid Mobile Central navigate to [Mobile / Information] and select the desired mobile unit record from the list at the top of the screen.
  2. The ‘Reinit field for this record will likely be set to ‘N-No’. Use the [Reinitialize] button while viewing this record to change this ‘Reinit’ field up top to ‘Y-Yes’. The Windows Handheld is now ready to be synced.
  3. Now ensure the Windows Handheld is connected to the office PC and on that PC open Solid MultiConnect. Once the Windows Handheld connects to Solid MultiConnect, it will recognize that the handheld being connected does not yet have Solid Sales Pro installed on it. Answer [Yes] to this prompt to install Solid Sales Pro onto the Windows Handheld.
  4. Once Solid Sales Pro starts installing, the Windows Handheld will prompt to install needed software components. On each instance, ensure that ‘Device’ is selected, and use the [Install] button along the bottom of the screen to continue.
  5. After about three such component installations, the Solid MultiConnect Client on the Windows Handheld will start automatically and connect to Solid MultiConnect on the office PC. Once the connection is established, Solid MultiConnect will ask to ‘Choose Mobile Number’. Select the Mobile Unit Record’s number from this list and use the [OK] button to continue. Once the sync has completed successfully, the Mobile Unit’s handheld computer is now ready to make sales once again.

Last modified on Friday, 27 April 2018 17:18

Additional Info

  • Software Components: Solid Business Central, Solid Mobile Central, Solid MultiConnect
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