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Article #217 How to Initialize a Palm OS Handheld Computer to an Existing Mobile Unit Record

Answer: Although the Mobile Unit Records stays the same within Solid Route Accounting, the handheld computers that connect to them can change over time as new handheld computers are purchased, or spare handheld computers are brought back into service. This guide is for handheld computers that do not have Solid Sales Pro installed on them. This is also specifically designed for handheld computers with a Palm Operating System (O/S), such as the product approved Janam XP series, or the Symbol SPT series (results are not guaranteed for non-approved handheld computers).

  1. On the handheld computer with the Palm Operating System, here forward referred to as the “Palm Handheld”, if starting right from fresh, the Palm Handheld will display a ‘Digitizer’ screen that allows the hit detection precision to be set. Tap directly in the center of the targets as they appear on the screen to set the hit detection accuracy.
  2. Following this, if a language selection screen displays, select ‘English’ as the system language. Since Solid Sales Pro is written in English, selecting any language other than English may cause the program to act unexpectedly or not at all.
  3. Then set the system date and time. Once set, use [Next] to continue, and then use [Done] to complete the system start up wizard and arrive at the Applications menu, commonly known as the ‘House’ menu.
  4. From the Applications menu, next select ‘Prefs’, and then tap on the wording in the top right corner to display the Preferences Menu. From the Preferences Menu, select ‘Formats’ and ensure the ‘Date’ is in the format of ‘M/D/Y’ (not D/M/Y or M-D-Y).
  5. Use the ‘House’ button to return to the Applications menu, and now enter the ‘HotSync’ application.
  6. The Palm Handheld is now ready to be Initialized to the Mobile Unit Record. Follow the steps below for the Solid Route Accounting business system being used to continue on with this setup:

Enterprise Edition Users:

To set a Mobile Unit Record to be Initialized:

  1. In Solid Business Central navigate to [Datafile / Cost Center / Mobile] and use the [Page Up] and [Page Down] keys to display the desired mobile unit record.
  2. While viewing this record, use the [F3 – Initial] key to change the ‘Re-Init’ field, which is sixth option down from the top left of the screen, from N-No to ‘Y-Yes’. The Palm Handheld is now ready to be synced.
  3. Once the Palm Handheld connects to Solid MultiConnect, Solid MultiConnect will ask to ‘Choose and Id’. Select the Mobile Unit Record’s number from this list and use the [OK] button to continue. Once the sync has completed successfully, the Mobile Unit’s handheld computer is now ready to make sales once again.
  4. If using a Bluetooth Printer: Once the sync has completed successfully, use the [House] button to return to the applications screen, and follow the steps in Solid Know How Article #172 How to Configure Wireless Bluetooth Printer on Palm O/S Handheld Computers.

for QuickBooks,
Microsoft Dynamics GP Edition,
Dynamic 3i Edition,
FACTS Edition,
Eyewear Genetics Edition,
Integration Edition Users:

To set a Mobile Unit Record to be Initialized:

  1. In Solid Mobile Central navigate to [Mobile / Information] and select the desired mobile unit record from the list at the top of the screen.
  2. The ‘Reinit field for this record will likely be set to ‘N-No’. Use the [Reinitialize] button while viewing this record to change this ‘Reinit’ field up top to ‘Y-Yes’. The Palm Handheld is now ready to be synced.
  3. Once the Palm Handheld connects to Solid MultiConnect, Solid MultiConnect will ask to ‘Choose and Id’. Select the Mobile Unit Record’s number from this list and use the [OK] button to continue. Once the sync has completed successfully, the Mobile Unit’s handheld computer is now ready to make sales once again.
  4. If using a Bluetooth Printer: Once the sync has completed successfully, use the [House] button to return to the applications screen, and follow the steps in Solid Know How Article #172 How to Configure Wireless Bluetooth Printer on Palm O/S Handheld Computers.

Last modified on Friday, 27 April 2018 17:18

Additional Info

  • Software Components: Solid Business Central, Solid Mobile Central
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