Every month, we receive calls at Solid Innovation from route sales people who woke up in the morning, grabbed their handheld computer, started their delivery truck, drove out to their first stop of the day, and before they could even enjoy their first sip of coffee, they hit a road block in their route. Not a physical road block, but rather a digital one; they can’t log into Solid Sales Pro to make their sales! Maybe their handheld wasn’t synced by the warehouse personnel last evening, or maybe the sync didn’t complete successfully, giving Solid Sales Pro only partial data to work with, which results in an error when starting the program. Either way, now their handheld computer isn’t working properly because of it, and it could have been avoided.
How to avoid this situation, and all the frustration and time loss that goes along with it is simple. Every route sales person should make it part of their routine that before they head out, make sure they can log into Solid Sales Pro. This way if any issue should arise, it can be addressed immediately by the warehouse personnel, prior to them driving two hours to their first stop and then noticing the problem. This simple preventative step will allow them to enjoy their morning coffee with peace of mind.
This responsibility must be instilled in the route sales people themselves, even if it’s not they who sync their handheld computers. The reason is because even if a warehouse person syncs all the route sales people’s handheld computers, that warehouse person may not have the needed passwords to enter Solid Sales Pro on all handheld computers to make this check. However, even if the warehouse person does have the needed passwords to enter Solid Sales Pro on all handheld computers, that just means that both the warehouse person and the route sales person should be performing this check to make double sure that the sales program is accessible and working properly before heading out for the work period.
There are two main problems that a person may encounter that would prevent them from entering Solid Sales Pro. Below outlines these problems, their solution, and how to prevent them from happening at all.
#1: ‘Invalid System Date’ When Logging Into Solid Sales Pro
Description: When entering Solid Sales Pro after the password has been entered, on the ‘0002 Date Setup’ screen although the correct date is displayed, when [Yes] is selected the warning, “Invalid System Date. Contact your System Administrator,” displays.
Resolution: This message will display if the handheld computer has not been synced within 10 days. Simply sync the handheld computer successfully to resolve.
Prevention: Ensure the handheld computer is successfully synced at least every 10 days (weekly at minimum is preferred). For more information, read Solid Know How Article #80 Invalid System Date. Contact your System Administrator.
#2: System ‘Error’ When Logging Into Solid Sales Pro
Description: Before arriving at even the ‘0001 Password’ screen, the handheld computer displays an error message, similar but not exclusive to, “Error 18: Table Not Found or Invalid,” or, “Error 36: Table Not Found.”
Resolution: This message will display if during this handheld computer’s last sync, the sync did not complete successfully, causing only partial data to be sent to the handheld computer. For this reason, it can’t read a table or some other information correctly, which causes this error to display. Simply sync the handheld computer successfully to resolve.
Prevention: Always ensure that after a sync, the handheld computer reports ‘Completed Successfully’, or ‘Done: (Successful)’. For more information, read Solid Know How Article #21 Error 18: Table Not Found or Invalid or Solid Know How Article #156 Error 36: Table Not Found.