Description: Looking at the Applications, House, or Programs menu on the handheld computer, Solid Sales Pro is no longer available or has been deleted. This is most often caused by the handheld computer being hard-reset or cold booted unexpectedly or by mistake, however there are many other reasons why a handheld computer could restore itself to factory settings. There’s a high chance that any transactions that have been not yet synced to the main Solid Route Accounting business system have been lost and will need to be recreated.
Resolution: If Solid Sales Pro is not longer anywhere on the handheld computer, this unit will need to be Re-Initialized to bring the Solid Sales Pro software component back onto it. All unsynced transactions created by this handheld computer prior to this event will need to be manually recreated prior to new sales being made to prevent duplicate invoice numbering between the company’s records and the customers’ records. Please follow the instructions below for the Solid Route Accounting business system being used.
Enterprise Edition Users:
- The first task is for an administrator to use the [F11 – Fill] feature of Solid Business Central to set what the last transaction number was that the route sales person created for that mobile unit record. This feature, upon the handheld computer being synced/reinitialized, will create Open Orders that the administrator can then use to recreate those lost transactions at their leisure, and ensures no duplication of invoice numbers. For details on how to use [F11 – Fill], please read Article #166 How to use [F11 - Fill] to Recreate Lost Invoices and Orders in Solid Business Central.
- The handheld computer then needs to be reinitialized to reinstall Solid Sales Pro. Please read Article #159 How to Re-Initialize a Handheld Computer or Initialize it for the First Time for how to perform this re-initialization. The handheld computer, once reinitialized, is once again ready to make sales.
Microsoft Dynamics GP Edition,
Dynamic 3i Edition,
Eyewear Genetics Edition,
Integration Edition Users:
- The handheld computer will need to be reinitialized to reinstall Solid Sales Pro. Please read Article #159 How to Re-Initialize a Handheld Computer or Initialize it for the First Time for how to perform this re-initialization.
- Once reinitialized, the lost transactions must be recreated in Solid Sales Pro to prevent transaction number duplication. Ensure that the transactions are recreated in the same order, for the same customers, payment types, taxes, items, quantities, and prices as the originals so the company’s records match that of the customers’. Once the transactions have been recreated, the handheld computer is once again ready to make sales.