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Article #167 Fatal Alert Memory Mgr.c: Chunk Under-locked

Description: When working in Solid Sales Pro, the error ‘Cache-query record [OK]’ suddenly shows, and by tapping on the [OK] button, the error changes to:

Fatal Alert
Chunk under-locked
Memory mgr.c, line 5232, chunk under-locked
[Reset]

At this point, the [Reset] button displayed on screen cannot be used to restart the handheld computer as the screen is completely frozen up.

Resolution: If the [Reset] button is being unresponsive, then the only solution to restore the handheld computer to functionality is to manually perform a Soft Rest on the unit. In typical circumstances, a soft reset is a safe method of restoring the handheld computer’s ability to function. However, in the case of the ‘Fatal Alert’ error message, there is a chance that the handheld computer may restore itself to factory settings, meaning that Solid Sales Pro and any unsynced transactions may be lost.

If after the Soft Reset, Solid Sales Pro is no longer on the handheld computer, then further considerations are needed. Please follow the steps in Article #169 Solid Sales Pro is Missing from the Handheld Computer for how to properly restore the Solid Sales Pro software component onto the handheld computer.

Last modified on Friday, 16 February 2018 13:27

Additional Info

  • Software Components: Solid Sales Pro
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