Description: When working in Solid Sales Pro, the error ‘Cache-query record [OK]’ suddenly shows, and by tapping on the [OK] button, the error changes to:
Memory mgr.c, line 5232, chunk under-locked
At this point, the [Reset] button displayed on screen cannot be used to restart the handheld computer as the screen is completely frozen up.
Resolution: If the [Reset] button is being unresponsive, then the only solution to restore the handheld computer to functionality is to manually perform a Soft Rest on the unit. In typical circumstances, a soft reset is a safe method of restoring the handheld computer’s ability to function. However, in the case of the ‘Fatal Alert’ error message, there is a chance that the handheld computer may restore itself to factory settings, meaning that Solid Sales Pro and any unsynced transactions may be lost.
- For information on how to soft reset a Janam XP series handheld computer, please read:
Article #69 How to Soft Reset a Janam XP Handheld Computer?
- For information on how to soft reset a Symbol SPT 1800 or 1700 handheld computer, please read:
Article #168 How to Soft Reset a Symbol SPT 1800 Handheld Computer?
For those using Symbol handheld computers, Motorola has admitted that a failing or worn out battery can be the cause of this ‘Fatal Alert’ error occurring. If the batteries in the Symbol handheld computer are over 2 – 3 years old, they may need to be replaced, lest this error may become reoccurring. New batteries can be purchased from the Solid Store.
If after the Soft Reset, Solid Sales Pro is no longer on the handheld computer, then further considerations are needed. Please follow the steps in Article #169 Solid Sales Pro is Missing from the Handheld Computer for how to properly restore the Solid Sales Pro software component onto the handheld computer.