To search by article number, enter #123

Article #116 Palm OS Wi-Fi Internal and External Sync Setup Guide

Enabling handheld computers to communicate to the Solid Route Accounting business system wirelessly allows for a more convenient and reliable sync solution than by using a USB connection. Using a WiFi wireless connection also enables those handheld computers to sync while they’re out in the field by way of WiFi wireless internet hotspots. If a handheld computer is going to sync by using the warehouse’s internal internet router, this is referred to as a Internal Sync since the connection is within the warehouse/main office’s network.

Although Internal Syncs are the easiest to set up and maintain, handheld computers can also be set up to sync from external WiFi wireless internet hotspots in what’s called an External Sync. The setup for both Internal and External Syncs are nearly identical. For that reason, please follow the steps below to configure the handheld computers for Internal Sync, and perform the additional ‘For External Sync’ steps only if configuring for an External Sync setup. For further information on these sync setups, please review the Video Training Product Tutorials within the Solid Customer Corner, for the Solid Route Accounting business system being used, and review the videos regarding mobile unit setup and handheld initialization.

  1. Setup Solid MultiConnect for TCP/IP Internet Connections.
    1. Start Solid MultiConnect on the server.
    2. Click on the [Options] button and enter the number of simultaneous connections you want to allow in the ‘TCP/IP Connections’ box, or click on the up/down arrows to increase or decrease the amount. Note that the amount of connections that a company is currently allowed can be seen in the ‘Maximum Connections’ field.
    3. Once the additional TCP/IP Connections have been incremented, click on [OK] to save your changes.
    4. [Exit] and restart Solid MultiConnect to apply the new configuration settings. The new connections should be listed as ‘TCP’ and the first such connection should be listed as ‘TCP01: Listening on port TCP 14238’, while all other TCP connections will remain as ‘Closed’ until they’re needed.
      NOTE: Having multiple TCP/IP connections allows multiple handheld computers to sync simultaneously, though multiple connections require additional memory resources from the server PC.
  2. TCP/IP HotSync Configuration on a Handheld Computer
    1. Power on the Palm OS handheld computer and from the applications screen, which can be arrived at by using the ‘House’ button, select the HotSync application icon.
    2. From that HotSync screen, if ‘Internal’ is currently selected, then select ‘Modem’ instead.
    3. Next, tap on the word ‘HotSync’ in the top left corner of the screen to present the ‘Options’ menu, or use the drop down menu button, and from that Options menu, select ‘Modem Sync Prefs’.
    4. From the ‘Modem Sync Preferences’ screen, tap to select ‘Network’ and then tap on [OK] to return to the ‘HotSync’ screen.
    5. Tap once again on ‘HotSync’ in the top left corner to bring up the Options menu, or use the drop down menu button, and from this menu select ‘Primary PC Setup’.
    6. In the line under the field name of ‘Primary PC Address’, enter the IP Address of the computer that the handheld computer needs to sync to. For a Internal Sync setup, enter in the Internal IP Address, or for an External Sync, enter in the External IP Address.

      To Find the Internal IP Address:
      On the Server PC running Solid MultiConnect, click on the [START] button, followed by [All Programs / Accessories / Command Prompt]. Once the black Command Prompt window displays, type in ‘ipconfig’ followed by the [Enter] key, to display this computer’s Internal IP Address, listed as the ‘IPv4 Address’ in Windows Vista and Windows 7. It’s often, but not always, in the format of 192.168.#.###.

      To Find the External IP Address:
      Simply click here to display the company internet modem’s External IP Address, using the computer that's running Solid MultiConnect.

    7. Once the IP Address has been entered into the ‘Primary PC Address’ field, use the [OK] button to return to the ‘HotSync’ screen. From this 'HotSync' screen, just beneath the large [HotSync] icon button in the middle of the screen, tap on [Select Service], and for ‘Service’ ensure that WLAN is selected. Use [Done] to return once again to the ‘HotSync’ screen.
    8. The handheld computer is now ready to connect to a wireless network and attempt a sync.
  3. For External Sync Only

    When a handheld computer syncs from an external connection, the signal is directed to the company’s internet modem by way of its External IP Address, as was set in Step #6 in the previous section. Once it arrives at this internet modem, the connection is then passed to the internet router, which needs to be set up to redirect that connection to the server PC that runs Solid MultiConnect. Sync connections arrive at the internet router on port number 14238. Because of this, port 14238 needs to be set up to forward all incoming sync connections to go to the Internal IP Address of this server PC so that Solid MultiConnect can get the signal.

    1. Open port 14238 on the internet router:
      Edit the company internet router’s firewall to forward port 14238 to point the server PC’s Internal IP Address. You may need to contact your system administrator, computer technician, or internet router’s technical support to perform this task.
    2. Purchase a Static External IP Address (Preferred but not required):
      By default, an External IP Address for an internet modem, which is assigned and controlled by the company’s Internet Service Provider (ISP), is dynamic, meaning that it can be changed by the ISP at any time without prior consent. In such cases, an External Sync will fail until the External IP Address is revised on the handheld computer to match the new External IP Address of the internet modem, as per the instructions in Step #6 in the previous section. By calling the ISP though, a static External IP Address can be ordered, which will never change to help ensure that handheld computers syncing externally will be able to establish a connection with Solid MultiConnect more reliably.
  4. Connecting to Wi-Fi Wireless Networks
    1. From the ‘HotSync’ screen on the handheld computer, tap on ‘WLAN’ beneath the [HotSync] icon button in the middle of the screen.
    2. This will take you to the ‘Preferences: Network’ screen where ‘Service’ should be set to ‘WLAN’. Tap on the [Details] button to search for all wireless networks within range. Ideally, only use connections with 3 or 4 bars of reception to ensure an uninterrupted sync.
    3. There are two types of networks: Secure and unsecured. To connect to an unsecured network, simply tap on that network to select it, and use the [Connect] button to perform a connection test that should come up with ‘Connection Successful’.
    4. Secure network connections are so indicated by a small lock icon showing to the far right of that network’s name. To enter in the security settings to use a secure network, tap on that network to select it, and then tap on [Edit] followed by [Configure] to be taken to the ‘Configure Network’ screen, and change the ‘Security’ type to Personal.
    5. For ‘Mode’, select if the security type is WEP or the more secure WPA (PSK). Note that WAP2 is not a supported security type.
    6. In the ‘Key’ field, enter the security key or password, followed by the [OK] button. If unsure of the security type, or the security key or password, contact that network’s system administrator, computer technician, or internet router’s technical support for assistance in finding this information.
    7. By tapping on the [OK] button from the ‘Configure Network’ screen, a prompt will show which asks if you would like to connect to the network now. Select [Yes] to perform a connection test. If the connection test comes up with, “Connection Failed: No AP Found,” double check the security setting (steps 3-6 above) and try the connection again, or try unplugging the power to the internet router for 15 seconds, plug the router back in, and then try the connection again.
    8. For both secure and unsecure network connections, the connection test should come up with ‘Connection Successful’, and then return to the ‘Preferences: Network’ screen. Use the [House] button to return to the applications screen, re-enter the HotSync screen. The handheld computer is now ready to sync wirelessly by tapping on the [HotSync] button in the middle of the screen.

Last modified on Tuesday, 20 February 2018 10:05

Additional Info

  • Software Components: Solid MultiConnect
Rate this item
(0 votes)
Login to post comments