For: Solid Route Accounting™ - All Editions.
Discuss with us before you purchase --- Obtain email confirmation of terms.
Specialized technical assistance for the recovery of files. Sometimes, a problem hits and you need very special assistance. Before purchasing, please call in for a quick assessment. While we cannot guarantee recovery to your specifications, we will do our best and hopefully, recovery will work.
Situations that may be covered (provided you have discussed this matter first). There are a few limitations:
- File Recovery - We can often recover and/or rebuild files. However, while we will do our best, complete results cannot be guaranteed.
- No Refunds - While we will do our best to help you recover from whatever disaster if it does not work or there are errors as a result, there are no refunds. Remember, your best defence is regular, daily backups.
- One call - This support plan allows you to submit questions for 1 subject in 1 call, to a maximum call duration of 1 hour. For example, if you are having trouble with a particular issue, then that is the complete call.
- Software Upgrades are not included in this support plan. If you want upgrades, either repurchase the system or purchase a "Full Service" support plan.
- Free support is available at Solid Know How™ Knowledge Base.