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Solid Privacy Policy

Solid Innovation® respects your privacy. The information collected by us is never shared with other organizations.

This privacy statement explains to you how we collect your personal information and credit card information when you purchase from Solid-Innovation.com. This statement also lists what we do and don't do with this information.

Personal Information

When you purchase a product from our online store, we ask you for some personal information that we can use to identify you and contact you regarding your purchase. The information that we ask for is:

  • Your name and address
  • Your phone number
  • Your email address

All information that you specify is stored in a secured database.

What we do with this information

We store this information on our server so that we can keep a record of your purchase for accounting purposes, and so that we can send you an invoice or receipt of your order. We also use your address and/or email address as a delivery address, so that we can send you the product(s) that you ordered.

We may also use your email address to email you occasionally regarding the product(s) you ordered, to confirm that you received the product(s) and to ask you for feedback on the product(s) so that we can improve our products and services. You may ask us at any time to stop sending you further emails of this nature.

Your personal information is also passed to Elavon's secure payment server so that Elavon can verify your identity for the purposes of making your credit card transaction. Elavon does not give, sell or rent your details to any third party for marketing purposes.

What we do not do with this information

We do not give, sell or rent any of your personal information to any third party under any circumstances. The only other company we share your information with is Elavon, our payment provider, so that your credit card transaction can be completed.

We do not send unsolicited commercial email ("spam") to your email address.

Credit Card Information

When you make a purchase from our online store, our secure payment provider, Elavon, asks you for your credit card details in order to make the transaction. The information that Elavon asks for is:

  • Your card number
  • Your card security code (printed on the back of some cards)
  • Your card expiration date
  • The name printed on your card

This information is collected securely using 128-bit encryption between your Web browser and Elavon's secure server. We never see your actual card details, apart from the cardholder name. Elavon does not supply us with this information.

Cookies and IP Address

Our online store uses a browser "cookie" to store your preferences so that we can display pages in your selected language and currency. This cookie does not store any of your personal information.

Our site uses a session "cookie" to record which pages you have visited on our site. This is simply used to gather statistical information on the most popular pages on our site. This cookie does not store any of your personal information.

Our site also records your IP (Internet Protocol) address when you make a purchase. This identifies the computer that you used to make the purchase. This information is used only in the event of fraudulent transactions, in order to verify the computer that was used to make the fraudulent transaction. We do not sell, rent or give out IP address information to any third party.

Questions or Comments?

If there are any questions regarding this privacy policy you may contact us at .

Or write to us at:
Solid Innovation Systems Inc.
4502 E Green Olive Way
Regina, SK, S4V 3H5
Canada